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I run it almost every day. trol panel, waiting 2 seconds and then switching on again. Watch Queue Queue. Selling awesome aquatic supplies to fishy friends at awesome prices! I dread replacing them. The reason for not pumping water is one of the following: Tanks are not fully seated. Defective product, incompetent staff. Search for additional reports. We apologized for the incorrect manual sent to you as well as missing additional items (sorry, human error). I always like to review a company’s water report to see exactly what I’m getting. AquaTru Connect | A Smarter, Easier Way to Purify Your Water Second, there are immense issues with possible returns/refunds even if package was never opened! The cartridges are not easy to take off and on and I should not have to do this each time the unit malfunctions.....basically after one or two cycles. Then I realized that the power cord was missing. No one ever called. For over 20 years, AquaTru™ inventor, Peter Spiegel, used a professionally installed, under-the-sink, reverse osmosis (RO) system to create pure drinking water in his home and office, but under-the-sink systems are extremely bulky and costly to purchase, install and maintain. This is official e-shop of Aquatru for Hong Kong. Peter knew there had to be a way to build an affordable, countertop RO water purifier that could be used right out of the box. Report & Rebuttal. AquaTrue: you better make this right and it better be an easy fix. It has helped wash out toxins from my body and I'm not adding more junk from the bad tap water. I can't honestly say that I trust them. If you look at a store bought bottle of water, you will notice that most brands utilize the same type of reverse osmosis filtration technology for their own water.The reverse osmosis system is also different from other water purifying systems that are used in the home. Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by phone at 800-220-6570 or by email at [email protected]. Today I tried to get a hold of “Anderson” but I was told by a “Gabe” that there were “No supervisors there.” “Gabe” said that he would leave a note for a supervisor to call and that he would “Put in an order to have a shipping label sent.” Aqua Net - Lornamead has a passion for innovation and superior quality. The unit continued the problem. Do not use boiling water. At no point in their marketing, nor during purchase, do AquaTru mention this product is not suitable for hard water areas. All missing items were sent to your new address. My son put the unit together as per instructions; it leaked all the water out all over the drainboard and floor. 1st of all: When I got it, putting the filters in was hell, very time consuming as water continued to leak all over the place. Even if you do read the manual before assembling, you’ll need to pay for shipping both ways for a product that they don’t recommend for use in hard water areas! He said if that didn't work he would send a Free Return Shipping Label and when they received the unit they would replace with one ... that hopefully works. With no installation required, you can put AquaTru in the kitchen, in the breakroom or even in your private office. Yes, the unit is plugged into the wall and the unit. Probiotics have been linked to helping improve and even cure a variety of health conditions, from colic in infants to yeast infections in women to Irritable Bowel Syndrome and even cancer. After countless prototypes and over 5 years of working with a fantastic team of engineers and industrial designers, the AquaTru™ countertop RO water purifier is here. I can honestly say that they sell an interesting product, but when it's incomplete and the manual is designed for citizens of the People's Republic of China instead of any English speaking country, it's totally useless! Only reason I had trust in this product was due to Dr Mark Hyman endorsement. If this unit does everything this company boasts I am in pig heaven. Their troubleshooting did nothing. We purchased one just under 2 years ago. Most not… The first and only countertop reverse osmosis water purifier that is certified to create bottled-quality water from your tap. I only got about 100 gallons of filtered water before the unit stopped working, indicating spent filters. My suggestion: if you think you like this product, based upon their videos and other online information, wait until you talk to them three times during regular business hours before you consider purchasing anything from them. We have unplugged the … That has completely solved all of our problems.. When I looked more carefully at the paperwork, I discovered that I was charged $177.74 for "taxes" on a product worth USD $9.95. It gets worse. The original and the second base simply stopped working, the third base does not automatically shut off after filtering a tank of water. Yes, the filters are tight to prevent leaking. Use AquaTru at work to be sure you’re drinking the purest water while you work. The only water purification system recommended by Erin Brockovich. Green Coffee Bean Extract: Does It Really Work? Do not rely on Aqua Tru for clean water. I finally gave up and told them to send a refund – they said that after this whole nightmare, I’d have to pay return shipping. We are assuming you lifted the tanks back up and toggled the on/off switch to make sure the unit is powered on and not just plugged in. He obviously has sold out for the benjamens....Shame on you all! Unfortunately there are not many reviews available of these products at this time, because it simply isn’t yet available on the open market for regular customers. My sisters have been trying the water and will be getting their own soon. How to Evaluate Skincare Products Sold Online, The internet is becoming people’s go-to marketplace for items of all kinds, including cosmetic and skincare products. Next I realized that the only owner's manual was written in Can'tonese. It is so convenient as it only takes 10 minutes for process to complete. I assume that it is doing what it was advertised to do, though I don't know for sure as I have no way of testing the water. Hi BE. That's over 8 months! We live in a 70+ year old house. It may not be copied without the written permission of Ripoff Report. Add 2 packets of AquaTru Descaling Powder to the water. Given how many of us live in hard water areas surely AquaTru have a responsibility to make potential buyers aware of this limitation prior to purchase. The next day I called the same number, and was told, "We never heard of that happening before, can't imagine what the problem could be." at its absolute discretion without giving any reason and without prior notice. We clean our machine and change our filters. TASTE: AquaTru provides great-tasting pure water, just like your favorite bottled water provides. If none of the measures in the troubleshooting chart proves successful, please contact your dealer, This is simply a bad product that needs to be reengineered. We are sorry that you had an issue with your unit. After calling customer service at AquaTru, we were told to remove each filter cartridge and replace them and remove the tanks, then replace them and wait 1 minute before starting the cycle each time this occurs. It's a law firm, without an office for Mr. Spiegel. The website says that they believe their product will be ready for delivery in July of 2016, but they recommend following their Facebook page to get regularly updated information on delivery. The company and its officers shall not be liable for any claim, loss or damage Yes, the filters are tight to prevent leaking. This is Chris from AquaTru. Unfortunately at this time their website says that when you pre-order their product, your order will be considered final, which means that it is non-cancelable and non-refundable, except in very specific instances. AquaTru Water Filter Review: This filter can apparently turn any liquid (coke or milk) into drinking water but should you believe the hype? It sounds like you might have an air bubble in the system and may need your base replaced. Does that mean your front tank is overflowing until the tap tank runs out of water? The same is true for calling the AquaTru phone number on my receipts, which is 1-800-220-6570. Wealthy Step Investment Ltd is  Hong Kong Sole distributor and we provide: AquaTru™ Hong Kong Office and Service CentreAddress: Room A306, 7/F, Tung Nam Factory Building, 40, Ma Tau Kok Road,To Kwa Wan, Kowloon.Enquiry / Purchase Email: [email protected] Pregnant women and people undergoing chemotherapy, for example, have much higher standards for water safety. Traditionally these are items people will first purchase in perso. Enjoy your high quality liviing life, order your first Aquatru Water Filter now! Active 5 years, 5 months ago. Mission is to help better quality of life without harming people and environment. I tried to call Customer Service at 1-800-220-6570 twice between 10 AM and 12 AM PST, and I was told by a voice on an answering machine twice that I must be calling after hours. After it leaked I checked all the fittings and tried it again. Cord Length: 50 foot, 100 foot, 150 foot, 200 foot One time I insisted they put a manager on the phone, and the rep (ironically named Angel) rudely shouted me down and then hung up on me. Now this. Prescription drug residue like Anti-Depressants and Hormones from birth control. All Rights Reserved. In fact, the AquaTru system offers four stages of purification, starting with a Mechanical Pre-Filter, then a Reverse Osmosis Pre-Filter, a Reverse Osmosis Membrane, and an Activated Carbon Filter. My next move is to pull out all the stops. We used this a few times and it stopped working.. We're sorry but My True Ancestry doesn't work properly without JavaScript enabled. We have a whole house water filter but the water is still not completely clean. I'm sure when I talk to them they'll instruct me on troubleshooting, which will be the equivalent of brain surgery. It has not worked for several days. The AquaTru website says that while most pitcher filters are designed meet 13 of the National Sanitation Foundation’s standards for water and faucet filters meet 58 of the NSF standards, but their purification system is able to meet their standards for all 128 chemicals and gasses. TASTE: AquaTru provides great-tasting pure water, just like your favorite bottled water provides. CLEAN + PURE: AquaTru meets NSF Standards for 128 chemicals and gasses. I have had this unit for 4 mos. Professional Advisor/Distributor: Mr. Steve Yeung If you have not been assisted by Customer Service yet, please email [email protected] as she is the Customer Service Manager and will be happy to help you. I finally got a rep who said they’d pay return shipping. The water is fantastic. Ever since the Flint Water Crisis, people have rightfully become concerned about the quality of their tap water, and though the general understanding is that tap water in the United States is safe for most people, the level of safety does depend on where you live and your personal health. QUALITY: Unlike regular pitcher or refrigerator filters, AquaTru takes out virtually all toxic chemicals in your tap water. AQUA TRU Water Purification System , Home Water Filtration The best-selling & the best rating. It would take one minute to send me a shipping label, but I haven't received anything from them yet. When I’d ask to speak to a manager, I was always told they’re in a meeting. CERTIFIED to NSF Standards by IAMPO to remove 82 CONTAMINANTS - that's 15X more contaminants than the leading pitcher filters. Pure water is a must, even when you travel. We are sorry again that this experience was less than stellar. Do Coupon Sites and Savings Apps Actually Work? This is just crazy. AQUA TRU Countertop Water Filtration Purification System with Exclusive 4 - Stage Ultra Reverse Osmosis Technology (No Plumbing or ... calls to them but usually manuals are excellent for troubleshooting and I am pretty handy and usually can get things working---but not something that just breaks down completely. This is bad business and I will NOT recommend this. We have been using the AquaTru water filtration system for about a year. While I'm at it I think I will call the Canadian government, to report their funny bookkeeping methods for charging "taxes". This is ridiculous and very disappointing. It would seem these are much better suited to hard water areas. by Team AquaTru The smart, 4-stage water purifier that's patented & certified to remove 82 harmful contaminants. First, once you order their product your credit card is charged immediately but you receive their product MONTHS (!) Thank you. If the BLUE light turns on, the unit is working and has power. No way to know for sure without having the water tested. This is the reason why a lot of people’s units stopped working or started to leak. Nothing is said about those things. Well then, send me return postage, refund my money back and I will mail you this unit along with the year supply of filters. I am very disappointed with AquaTru. They twice sent items to the wrong address, even after I tripled-checked the address with them on the phone. I have had failures with 3 bases, the original and 2 replacements. Next I realized that I don't have everything I paid for, because the bottles of soluble alkaline lytes solution are also missing. COST: Based on a typical family usage of 1000 gallons of drinking water per year, after 5 years with AquaTru, you can save from over $100-$2800. He is not to be trusted. Can you please email [email protected] the name and zip code used when placing the order? Customers who believe that they deserve a refund for any reason should contact their Customer Service team as soon as possible to see what can be done for you. After about 5 minutes of filtering, turn off the power and let it sit and soak for 15 minutes. Once you’ve already bought the product, you might be lucky enough to spot the following in the small print in the manual before you use it: “If the hardness of your water is above 10 gpg (171 mg/L), lime scale will build up rapidly on the membrane inside of the RO membrane cartridge. The reason we bought this Aqua Tru system was to get truly clean water. They sent us a new one, but less than a year later that also stopped working. Since I am a master tech in my trade, I was able to realize that the pump was suffering from cavitation. And since no plumbing is required you can put it where ever you want: garage, workspace, kitchen, dining room, bar area, etc. If the blue light does not turn on, the unit does not have power. No plumbing or installation required. Very happy with the filteration capability. Worst company and product I’ve ever dealt with. AquaTruhk™ 4-Stage filtration removes over 20x more contaminants than the best selling pitcher water filter. I checked the valve, that wasn't the problem. The Aqua Tru is on a kitchen counter top. Because I would not need it until I moved to a new location, I tucked away the unit and the extra filters. We are so sorry that you have had issues and our corrective measures have not helped you. Stir for 30 seconds to fully dissolve in the water. So far I love it. Our records show that your orders were from November 2016. Our entire line of trusted personal care brands, including skincare, cosmetics, hair care and oral care, is designed for the lifestyles and needs of our discerning customers. Fill the tap tank to about ½ inch below the handle. There are too many moving parts for my taste. Click Here to read other Ripoff Reports on AquaTru. Watch Queue Queue AquaTru is based on a patented design. Will Compression Clothing Make You Thinner? I just know it tastes pure and looks clean. If you have not been assisted by Customer Service yet, please email [email protected] as she is the Customer Service Manager and will be happy to help you. No plumbing or installation required. The next step is to set it up on a zwave controller and time it out so we don't have to sit and watch it..

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